Terms & Conditions – Patch & Score
Article 1 – Company details
Patch & Score
Havenweg 100
6122 EK Buchten, The Netherlands
Chamber of Commerce (KvK) number: 97376639
VAT number: NL005266850B92
Email: patchandscore@gmail.com
WhatsApp customer service: +31 6 17818479
Article 2 – Applicability
1. These terms and conditions apply to every offer made by Patch & Score and to every agreement concluded between Patch & Score and the customer.
2. By placing an order on patchandscore.com the customer confirms that they accept these terms.
3. Where the customer is a consumer within the meaning of EU consumer law, mandatory provisions of the consumer’s own national law that are more favourable to the consumer are not affected by these terms.
Article 3 – The offer
1. Patch & Score sells physical products related to official football printing, patches and badges.
2. Every offer contains a complete and accurate description of the products offered.
3. Obvious mistakes or errors in the offer are not binding on Patch & Score.
4. All prices shown on the website include 21% VAT.
Article 4 – The agreement
1. The agreement is concluded at the moment the customer accepts the offer and meets the conditions attached to it.
2. After placing an order the customer receives a confirmation by email.
Article 5 – Right of withdrawal / returns
1. The customer has the right to return an order within 14 days of receipt without giving a reason.
2. The product must be unused and undamaged and, where possible, returned in its original packaging.
3. The cost of return shipping is borne by the customer.
4. Personalised or made-to-order products (such as name sets printed with a specific name and number) are excluded from the right of withdrawal, in line with Article 16(c) of EU Directive 2011/83/EU.
5. Once a return has been received in good order, the purchase amount is refunded within 14 days using the same payment method.
Article 6 – Delivery and shipping costs
1. Patch & Score ships throughout the European Union with DHL.
2. Shipping costs and delivery times depend on the destination country and the weight of the order.
3. The exact shipping cost and estimated delivery time are shown during checkout, before payment.
4. Patch & Score is not liable for delays caused by the carrier.
Article 7 – Payment
1. Orders can be paid by iDEAL, Bancontact, KBC/CBC, credit or debit card, PayPal and Klarna, processed by our payment provider Mollie.
2. Payment must be completed in full before an order is processed.
3. Patch & Score is entitled to cancel an order in the event of payment problems or suspected fraud.
Article 8 – Warranty and conformity
1. Patch & Score warrants that the products comply with the agreement, with the specifications stated in the offer and with reasonable requirements of soundness.
2. The customer has a statutory legal guarantee of conformity of at least two years under EU law.
3. In the event of a complaint the customer can contact us within a reasonable period through the contact form, WhatsApp or by email at patchandscore@gmail.com.
Article 9 – Complaints procedure
1. Complaints can be submitted through the contact form, WhatsApp or by email.
2. Patch & Score aims to respond to complaints within 3 working days.
3. If a dispute cannot be resolved between the parties, the customer may refer the matter to the European ODR platform: https://ec.europa.eu/consumers/odr
Article 10 – Liability
1. Patch & Score is not liable for indirect damage such as consequential loss, loss of profit or damage caused by delay.
2. Liability is limited to the value of the order.
3. Nothing in these terms limits liability that cannot be limited under mandatory law.
Article 11 – Applicable law
These terms are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands, without prejudice to the consumer’s right to bring proceedings in the country of their own residence under EU law.